Privacy Policy
At Caudena, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, https://caudena.com, and other Caudena-operated platforms.
Information We Collect
Log Data
When you access our website, our servers may automatically log standard data provided by your web browser, such as your IP address, browser type and version, pages visited, time and date of your visit, time spent on each page, and other usage details. This data helps us optimize your experience and improve our services.
Device Data
We may collect data about the device you use, including device type, operating system, unique device identifiers, and geolocation data, when enabled. Device-specific data collection is controlled by your device and software settings, and you should refer to the policies of your device manufacturer or software provider for more information.
Personal Information
To provide certain services, we may request personal information such as:
- Name
- Email Address
- Phone Number
We only collect the necessary information required to fulfill the service or interaction you request from us.
Legal Bases for Processing
Caudena adheres to legal frameworks such as the GDPR and CCPA, ensuring that personal information is processed:
- With Consent: We will request your consent for specific uses, such as marketing emails.
- For Contractual Necessity: Where we must process your data to fulfill a contract, such as responding to service requests.
- Based on Legitimate Interests: For research, service improvement, fraud prevention, and protecting our legal rights.
- To Meet Legal Obligations: Where processing is necessary to comply with applicable laws.
Collection and Use of Information
We collect, store, and use data for the following purposes, without processing personal information in ways incompatible with these purposes:
- Personalization: To customize your experience on our website.
- Service Delivery: To facilitate access to our services and associated applications.
- Communication: To respond to inquiries and provide support.
- Analytics and Development: For research, analytics, and improvements to our services.
- Marketing: To inform you about our products, services, and relevant third-party offers, where you have provided consent.
Disclosure of Personal Information to Third Parties
Caudena may disclose personal data to:
- Service Providers: Trusted third parties, including IT, data storage, analytics, and marketing services, to enable functionality and improve services.
- Regulatory Authorities and Law Enforcement: As required by law or in connection with legal proceedings.
- Business Partners: Where you have consented to such sharing, we may provide information to selected third parties for data processing and service delivery.
We only work with third parties that comply with applicable data protection laws and ensure that any shared data is protected according to this policy.
International Transfers of Personal Information
If your data is transferred outside your jurisdiction, we implement appropriate safeguards to protect it, such as:
- Standard Data Protection Clauses approved by the European Commission;
- Binding Corporate Rules where applicable;
- Privacy Shield Certification (for U.S. entities, where applicable).
When transferring data to non-EEA countries, Caudena acknowledges that some jurisdictions may lack similar protections. We aim to maintain the highest standards regardless of location, but we encourage you to understand the limitations on recourse under non-EEA laws.
Your Rights and Control Over Your Personal Information
In accordance with GDPR, CCPA, and similar regulations, you have the following rights:
- Access and Data Portability: You can request a copy of your data in a readable format.
- Correction and Deletion: If data we hold is incorrect, you may request correction or deletion.
- Restrict Processing: You may ask us to limit how we use your data under specific conditions.
- Object to Processing: You can object to data processing based on legitimate interests, including for direct marketing purposes.
- Data Portability: You may request that we transfer your data to another provider in a machine-readable format.
- Non-Discrimination: Under the CCPA, you have the right not to be discriminated against for exercising your privacy rights.
To exercise these rights, please contact us using the details below.
Data Retention and Security Measures
We retain personal information only as long as necessary to fulfill the purposes outlined or as required by law. We employ industry-standard security measures, including encryption, firewalls, and access controls, to protect your data against unauthorized access or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach affecting your personal information, Caudena will notify affected individuals in accordance with relevant legal requirements.
Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, gather usage data, and improve your browsing experience. Cookies are small data files stored on your device that enable us to identify returning visitors and offer a more tailored experience. For detailed information, please see our Cookie Policy.
Business Transfers
In the event that Caudena undergoes a business transfer, such as a merger, acquisition, or sale of assets, personal information may be among the assets transferred. We will ensure that the acquiring entity honors this policy.
Links to External Sites
Our website may contain links to external websites not operated by Caudena. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.
Updates to This Privacy Policy
Our website may contain links to external websites not operated by Caudena. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.
This Privacy Policy is effective as of 10 February 2025.